FAQ
Product
What is solid cream and why is it better?
Solid cream protects and cares for your skin just like liquid cream, but it's far more practical, longer-lasting, and effective. Because it's waterless and contains no fillers, it's made up entirely of active ingredients — easy to take anywhere, and genuinely sustainable.
How long does a solid cream last?
On average, a solid cream lasts 2–3 times as long as a tube cream. That's because there's no water (Aqua — often the first ingredient in conventional creams) used as a filler. You're paying for 100% actives, nothing else.
Where are your products made?
We develop all our formulas ourselves in Hamburg. Our products are made in Germany. We source most of the raw materials directly from organic suppliers.
Are your products dermatologically tested?
Before we bring any product to market, it's tested for shelf life and skin compatibility by an independent external lab. We're particularly careful about keeping formulas lean and minimising allergens. Our products contain no fragrances or synthetic ingredients.
Are your products natural cosmetics or organic cosmetics?
All our products are certified organic cosmetics by NATRUE — the highest natural cosmetics standard, requiring more than 95% of ingredients to come from certified organic farming.
Which products do you offer?
We offer high-quality certified natural cosmetics:
- Solid hand and foot creams
- Body butter
- Lip care
- Sun protection in stick form
- Face and body oils
- Aloe Vera serums
- Deodorant creams
- Salves
- Solid soap
How do you use solid cream?
Use our solid creams like a bar of soap: gently glide them over your hands or directly onto your skin and massage in. The warmth of your skin melts the caring film and leaves skin soft and supple. Apply the sticks directly to the skin, ideally spot by spot. For the deodorant cream, warm a small amount with your fingertip and take what you need.
Are your products vegan?
Some products contain regional organic beeswax, so not everything is vegan. Our vegan products are clearly marked. All products are certified natural cosmetics.
How do I best store the cosmetics?
In a dry, cool place out of direct sunlight. Our packaging protects the products as well as possible; the solid creams can withstand up to 60 degrees, the sunscreen up to 40.
How long do your products last?
A long time! Because our formulas are waterless, there are no microbiological shelf-life concerns. Products keep for at least 12 months after opening, and at least 2 years unopened.
Delivery
How long does shipping take?
We ship the day after your order. Usually your parcel reaches you within 2-3 working days.
How much does shipping cost?
- Shipping within Germany: 3.90 € (free from 49 € order value).
- Shipping to the EU: 6.90 € (free from 100 € order value).
Where do you deliver? Do you ship internationally?
We deliver throughout Germany and to the EU.
Which courier delivers my order?
We ship with DHL, including tracking.
How can I track my order?
After shipping you'll receive an email with your tracking number.
Is delivery to a parcel locker or post office possible?
Yes, delivery to a DHL parcel locker or post office is no problem.
Order
Which payment methods do you offer?
We offer all common payment methods such as PayPal, credit card, Klarna and more. Purchase on invoice is not possible.
Will I receive an order confirmation and invoice from you?
Yes, you'll receive an order confirmation by email. After shipping you'll get tracking via DHL.
I haven't received an order confirmation or shipping notification. What can I do?
Check your spam folder. If the email isn't there, please contact us directly.
Can I change or cancel my order?
Changes or cancellations are possible as long as the order hasn't been shipped yet. Contact us quickly by email with "URGENT" in the subject line, or give us a call.
Do I need to create an account to place an order?
No, you can also order without registering.
I made a mistake in my details, how can I correct it?
Contact us quickly by email with "URGENT" in the subject line, or give us a call. We'll do our best to fix the mistake.
I haven't received my product, what can I do?
Get in touch with us directly so we can sort out the problem quickly. Your satisfaction matters to us!
How can I redeem vouchers and discount codes?
You can enter discount codes during checkout below the cart.
Can I buy a gift voucher?
Yes, our gift vouchers are available digitally or as a postcard. The postcard is sent by letter and takes 2-3 days.
Can I have my order sent gift-wrapped?
We don't offer individual gift wrapping, but we do have pre-packed gift boxes that are delivered exactly as shown in the product photos.
I have a general question or problem with my order — who should I contact?
Contact us by email or phone - we're happy to help!
Returns & Exchanges
How do I return my order?
Send the products back to our address (see signature) and include a note with the order number so we can match the return.
Can I exchange my product? What do I need to keep in mind?
Yes, an exchange is possible as long as the product is unopened. We offer a 30-day satisfaction guarantee.
How do exchanges and refunds work?
Send the product back and we'll either refund you or swap it out. Refunds typically process within a few days.
I received the wrong product. What can I do?
Please get in touch with us. We work with a supported employment workshop for our shipping, so the occasional packing mix-up can happen. We're sorry about that and will sort it out as quickly as possible.
